100% Satisfaction Guarantee
CUSTOMER SATISFACTION POLICY - NO QUESTIONS ASKED
At ZIGHT, the customer is always right. That is why our policy is that if the customer is not entirely satisfied with the product purchased, we will refund the money after receiving the product in our warehouse. No questions asked.
In case of defective product, ZIGHT guarantees the merchandise for defective workmanship and materials that appear within a period of 12 months from reception date of the merchandise by the buyer (hereinafter, the warranty period).
All liabilities under the provisions of the warranty expire when the warranty period has expired.
ZIGHT's obligations under this warranty shall be limited to the repair or, if it so decides, the supply of replacement products for the defective merchandise or part or parts thereof and the correction of the defect or defects of the equipment that is produced during normal use, appropriate to the operating parameters established for the equipment and within the warranty period. This is limited in value to what is established in the commercial invoice that covers said equipment.
In no event will ZIGHT or its representatives be responsible for accidents and their consequences caused by the use of our equipment or materials. The user, by the sole use of the material, accepts without restrictions the conditions of this guarantee.
In the event that the buyer observes that the merchandise is defective during the warranty period, the buyer must immediately provide the seller with the details of such defects, and will make every effort to provide all the necessary information and details so that Zight or its representatives verify the reported details and can determine the nature and cause of the claimed defects. In the same way, they will allow Zight or its representatives to have full and adequate access to their facilities in order to evaluate and / or correct defects.
The aforementioned warranty will not apply to defects caused, in part or in whole, by the installation, storage, use, maintenance, or repairs of the merchandise in a manner considered inappropriate by Zight. Warranty will also be invalid in case of due additions/modifications that the buyer/user may have made to the products, as well as additions/modifications made by third parties designated by the buyer/user; unless these have a written consent from Zight.
Because Zight cannot have control or knowledge in which users install, use or maintain the equipment, Zight does not assume responsibility for loss or damage that is a consequence or that has been caused by erroneous information provided by the buyer; by use in conditions different from that established in the product specifications; for lack of information regarding the requirements of the buyer regarding the specifications or use of the equipment; in circumstances beyond Zight´s control such as wear, accidents, transportation, negligence, improper use, and other conditions or circumstances beyond Zight´s control.
WARRANTY ON REPLACEMENTS
When the defective merchandise is replaced by exchange or the defective merchandise is repaired, the provisions of this warranty clause shall apply to the merchandise replaced or repaired for the remainder of the unexpired term of the warranty period or a period of six months from from the date of replacement or repair, whichever is longer. The provisions of the foregoing warranty shall not apply to the merchandise to the extent that it is impossible or unsafe for the seller to comply with it.